“Fortnite Refunds” FTC sends payments to Fortnite players who were charged for unwanted items

The Federal Trade Commission is sending 629,344 payments totaling more than $72 million to U.S. Fortnite players who were charged for unwanted purchases and filed a valid claim before October 8, 2024.

If you filed a claim after October 8, you don’t need to do anything else now. The FTC is still reviewing claims filed after that date and will provide more information shortly.

Epic Games, the company behind Fortnite, has agreed to pay money to settle FTC allegations related to in-game purchases. According to the FTC, the company illegally charged players for unsolicited purchases, allowed children to collect unauthorized fees without their parents’ permission, and blocked some users who objected to the illegal fees from accessing content they had purchased.

The settlement also forces the company to obtain affirmative consent before charging users, and prevents it from blocking players’ access to their accounts for contesting unauthorized charges.

You will receive the type of payment you selected during the claim process.

If you receive a check, cash it within 90 days.

If you receive a PayPal payment, accept it within 30 days.

You can find answers to frequently asked questions about FTC refund payments on our FAQ page. If you have any other questions, please contact the Rebate Administrator at 1-833-915-0880.

Can I apply for a rebate?

Yes, apply online at www.fortniterefund.com/file-a-claim. The deadline to apply is January 10, 2025.

Who can apply for a rebate?

You can apply for a refund if any of these statements are true:

• You were charged game currency for items you didn’t want between January 2017 and September 2022.
• Your child made charges on your credit card without your knowledge between January 2017 and November 2018
• Your account was blocked between January 2017 and September 2022 after you complained to your credit card company about the illegal charges

You must be at least 18 years old to fill out the complaint form. If you are not yet 18, a parent or guardian must complete the claim form on your behalf.

How do I request reimbursement?

Apply online at www.fortniterefund.com/file-a-claim.

To request a refund, you will need your claim number or Epic account ID.

If you have not received an email with a claim number, you can locate your Epic Account ID by following these steps.

Remember, the FTC never asks you to pay to file a claim or get a refund. Do not pay anyone who promises you a refund from the FTC in exchange for a fee.

What is the deadline for filing a claim for a refund?

To be eligible, you must file an application by January 10, 2025.

I am under 18 years old, can I apply for a rebate?

You must be at least 18 years old to complete the application form. If you are not 18, have a parent or guardian complete the form on your behalf. Please enter your guardian’s name and contact information when completing the claim form.

If I file a claim, will my Fortnite account be affected?

No, your Fortnite account will not be affected. You will not lose any items you have purchased.

How will I receive my refund?

You can choose to receive your refund by check or by paying through PayPal.

How much will my refund amount be?

If your claim is approved, the amount will depend on several factors, including the number of people who submitted the claim.

When will I receive my refund?

We expect to send additional payments in 2025, once we have reviewed and validated all claims. We will update this page when we have more information.

I don’t live in the U.S. Can I apply for reimbursement?

We are currently limiting the claims process to Fortnite players in the United States.

Where can I get more information?

For more information or help with your claim, please contact our reimbursement manager by calling 1-833-915-0880 or emailing [email protected].